I'm very happy I went with Burrow. Also I had a tight spot to work in (my fault). Customer Reviews are not used in the calculation of BBB Rating. My wife had made some inquiries and Burrow invited us to a showroom to actually sit on some of their couches. The couch looks sharp and I have received several compliments. I love the mid-century modern look and was pleased that removing the old couch was the last time I will have to take a door off the hinges for the sake of a place to sit. When most companies are delayed in shipping due to COVID, Burrow got this to me in a WEEK. We did have a problem with some of the stitching on one of the cushions and an arm so we sent pics to customer service. We had to wait what I can only call an obscene amount of time for our Burrow couch but it was worth every unexpected month! Luckily, throw pillows are easy to come by. Clean lines, low profile, well crafted, very comfortable seating that is firm, but not overly firm. We had a few issues with our order: it was slightly delayed and two items had issues when we received them. Then it came and we're were blown away. But, I am not claiming a refund based on the trial period. We found a ton of comfort with the trial period, but after one week we knew we loved them. It works great in this room and looks good. Shannon Burrow - Customer Service Repres.. - Ames Walker - ZoomInfo Easy assembly. 18 minutes ago. *Really* impressed with their customer service, I will #shout their name from the roof tops! Once I got the couch it took 30 minutes to unpack and put together myself, and it's a great couch! This is my first big furniture purchase and I couldn't be happier. Thank you, Burrow! we live in an older apartment with very narrow hallways and tight corners - when we started shopping for a sofa, we realized that most of the sofas we liked wouldn't fit through our stairwell. The man accused of shooting and killing rapper Takeoff was indicted for murder by a Harris County grand jury on May 25, according to the county's District Attorney's Office. However, I am quite pleased with my experience. Products must be in usable condition (e.g., no stains, tears, burns, pet damage, odors or other soiling, etc.) Absolutely love our burrow sofa! I was a little disappointed with the speed of delivery. We were on a budget, but didn't want to by cheaply made furniture. Comfortable and sturdy. My loveseat has already been broken in by time with good friends, good books, and great naps, and I look forward to more. Some links on Slumber Search are referral links. But its not just about savings: it also allows us to have a close feedback loop with customers and iterate on our designs way faster than the competition. I live in a building built circa 1880 complete with narrow, winding staircases and low ceilings. I was tired of feeling squished & uncomfortable on my small hard futon. I was pleasantly surprised by the Burrow product- the couch is comfortable, nice looking, and easily handles the active behavior of my kids. Do not buy. Once completed, our Customer Experience team will contact you directly within 24-48 hours with next steps. They helped me through everything, and return shipping was even free (PS: It's an ever harder workout to get the sofa back in the boxes). Great couch. We bought this couch with online video reviews. So pleased. That said, were really happy with the quality of the couch so far. Returns are accepted or rejected at Burrows sole discretion. My last couch was an IKEA one and had an angled back so you'd kind of lean into it, but the Burrow's back is straight, which I really like because it supports you more when you're sitting and laying down.The fabric is nice and I like the tufted accents and the non-tufted option on the other side of the cushions. Return Conditions. To start the process, please submit the Return Form. I was frustrated with the shipping, as I was given an incorrect, earlier shipping date first and then emailed to ask why it wasn't here, and was given a correction. Instructions were included on the boxes themselves and an instruction manual, which all made assembly a breeze (it took my husband and I maybe 30 minutes). Every touch point with Burrow was excellent, and so is the couch. They are as comfortable and stable as they look. They were very light and easy to move, you could do it alone, so that as great. Either the top pin would line up for the seat back, or the bottom pin set for the seat. Only a minor problem in that the cushion (which is very comfortable) is just slightly wider/deeper than the bench is. Thank you Burrow for a great couch and your commitment to taking care of your customers!! It was a little overwhelming at first after you unpack all the boxes and have pieces laying everywhere, but the illustrated instructions are easy to follow and I had it put together in no time. Needed two people, but it was stress free. Most couches have a 5++ weight limit and this one has double that. Slumber Search is supported by readers. I love the versatility of the look (switching from sleek side to side with buttons), and the fact that I can spill anything on it and it just flows right off. Need to file a complaint? I'm so happy we ordered the Burrow! They look fantastic in our house! So I got mine in navy blue (which pleasantly comes in the hue as advertised) and it all came together quite easily. Burrow, Inc. | Better Business Bureau Profile Like all things you read on the Internet, understand there is no better judge than yourself. It is very comfortable and I appreciate the simplicity of the website and delivery experience. Love the design though, and assembly is super easy. I love the couch and the ability to break it down and move it easily. Late night roommate living room chats over Mexican food never felt so comfortable. Moved to a new apartment and needed a 3-seat sofa. I emailed Burrow's support team, and they took care of everything right away. When I came across Burrow's website I knew I had found my solution. The process was slow but after 2 weeks or so we did get it shipped back to them, and got all of our money back less $312 per the restocking fee stated on the purchase agreement. It's better than all the other couches at the price point. The low-arm couch is perfect for our office couch. Easy to assemble and super comfortable. They are the perfect width and depth to snuggle up in. :). It's not only very comfortable, buts it's also very sturdy and we love the idea of upsizing or downsizing our couch in the future. I hope the durability can live up to the price point. The Burrow fit these needs. 26. Easy to put together and maneuver for a 70 yr old woman. I live alone and am 56 years old and had no problem getting the parts out of the boxes and putting it together. OVERALL: Proceed with caution. Get an Instant Discount for Burrow: Get Up To 60% Off. If you are on the couch for more than an hour, you'll need to reposition everything so that the back cushion will stay at the correct height. I had been searching for months for furniture that could actually navigate the narrow entry and stairwell and not overwhelm my apartment sized livingroom. I bought the Burrow for my beach house. I went with the 4-seater with a chaise, which is great for my space. Great quality, perfect thickness. I would highly recommend even if you don't need it because of tight entry spaces. I use it as my main & only couch. i pressed them back down, and i know they're ok to stick out a little, but it doesn't have the satisfying hard click of the base latches. It was really easy to put together. Sleek and modern without compromising on comfort. So much easier to get into my house (small door frame!) Customer service was excellent all throughout the process. For example, the most favorable quarterback total (17.9) for this season is just 2.3 points more than the worst total. I'm short! Tse usb charger on the side is great! I was a bit hesitant buying out sofa online, but after reading all of the details, learning about the features, and watching every video, I knew I had to invest in this sofa. It's comfortable without being overstuffed. We've had this for about a month, and if you're looking at the Nomad loveseat/chaise combo, just get it. Deciding on this quality, well designed sofa was a breeze. Burrow has a handful of modern/mid-century modern styled wooden, marble, and metal coffee table and end table options, all under $800. Very pleased and easy to assemble. Camel top-grain leather sofa. We needed a sofa for our basement that we could fit through narrow stairs. Just enough stick that they keep their claws in). Ingenious design, super comfy, and looks sharp! We request that you submit all return requests via Burrow; returns initiated directly with our partner vendors may result in a delay in receiving your refund and/or higher return shipping fees, which will not be refunded. We needed a sectional-style couch for our renovated basement. Furniture shopping is an oftentimes tedious and mundane task. When it comes to your own comfort, your own body is the only North Star. The most comfortable forward thinking couch system ever! We've been pretty healthy people but recently had to get rid of our belongings and purchase new items due to mold. I don't like cushy couches, so the Burrow is good for me. I knew I'd be moving multiple times in the next few years so I wanted a couch that could go with me. As a 70 yr old woman, it a little low for me and if you ever sell longer legs for it I will buy them. It has a great high-quality feel to it, and it looks like it should have cost a lot more. The pros: Great collection of curated rugs that can help enhance the style and design of most spaces. We were left with a heap of cardboard boxes after we put the couch together, but they broke down reasonably easy for recycling. Join to view profile Lincoln Financial Securities . I wasn't home to install the pieces together but my roommate did and she said it only took her 15 minutes. It is extremely easy to set up (only take 10 min max!). It's so comfortable that I've opted to sleep on it over night instead of sleeping in my bed and it's beautiful. I bought this couch because when I moved my old couch did not fit in my new place. I've had my couch for a little over a month and I love it. If you want to add that level of convenience, it makes more sense to have an outlet on under the seat. Seat cushions are thick and comfortable. Super comfortable, like I never want to leave it ever. My only dismay was how quickly the fabric started to show a bit of wear; it's our own fault for allowing the dog on the furniture. It's seriously a fantastic couch, perfect for a second floor apartment and way more affordable than couches made of lesser quality materials. It took 2 full weeks to receive the last box (4 of 4 boxes) after receiving the 1st box. Even down to the built in USB charger, which I thought at first to be a little silly, is very convenient. Great couch! Stylish and functional. It was easy to bring up the stairs and we had it put together in 20 mins. I love my couch! I did have help. After unboxing, the couch literally took less than 10 min to assemble - was genuinely surprised how easy it was. Bengals quarterback Joe Burrow reacts to fan's hilarious rant after It literally took 15 minutes to set up the couch with two of us. I'll definitely recommend this company to my fellow new New Yorkers (convenience is KEY in this city). We opted for the chaise, and my partner and me now relax after work without the fear of a neck ache, like we often sustained with our old couch. The look is great and we are already planing on another burrow purchase. For the price, this is a fantastic couch and leaps ahead of swedish furniture stores and less pricey than the high end furniture shops that it looks like it came from. You won't regret it. I hope the cushions last and don't get worn down. We LOVE our Burrow sofa. It is humanly impossible for the high percentage of people who actually sat on this couch and call it comfortable. The modular design is super convenient, made it a snap to get up the stairs and into our apartment. Alicia Burrow Email & Phone Number - Corona Group | ZoomInfo Shipping and Delivery Free shipping on every single order No minimums, no fine print, just a simple promise to get your new furniture home as soon as we can, for free. We're very happy with the purchase and the customer service was great. Love the couch. Ranking the Four AFC North Rosters Ahead of the 2023 Season Previously, Alicia was a Customer Services an Read More Contact Alicia Burrow's Phone Number and Email Last Update 3/21/2023 2:54 AM Email a***@coronagroupinc.com Engage via Email Contact Number (205) ***-**** Engage via Phone Mobile Number All excellent and as advertised. I chose Burrow because it solves so many problems with buying a couch. But it's not just about savings: it also allows us to have a close feedback loop with customers and iterate on our designs way faster than the competition. What more do you want? We received out Burrow couch a couple weeks ago and couldn't recommend more. And I love the idea of a modular sofa. Seriously. I was a little bummed that the sectional piece is not connected, the base for it Velcro's to the cushion. Dec. 13, 2022. Only complaint is that the usb/outlet component is just a third party product thrown in the box with basically no integration in the design of the couch, I was expecting more. I recently purchased a sofa and ottoman from Burrow and it was absolutely incredible.! We love the style and quality very much. Can't fit sofa through door? One downside: Getting pins to line up on the corner piece was very difficult, especially when handling the weight of the longer side of a seven seater. Blue color I purchased is dynamite, but sadly thats the best part. The 100-day trial begins at the time your mattress is confirmed delivered by the shipping carrier and not when it is unboxed. The couch is perfect. That and the free wooden legs really shows how much they care about their customers. Easy to put together and is comfortable. We were nervous about buying a couch we'd never seen but it worked out better than I thought. I purchased this sofa a few weeks ago and I totally love it. burrow offers excellent customer service and the couch is perfect for us! The frame design and fabric is great, feels and looks luxurious but it durable enough to deal with my 65 lb pitbull jumping up and down on it. Fabric seems durable. The sofas are beautiful and super easy to put together. As always, Burrow customer service is great - had an issue with the first table shipped but this was resolved right away without a hassle. It isn't ideal for sitting or hanging for long periods of time. They responded incredibly quickly, and the product arrived earlier than they estimated even. Not a big deal but it is kind of annoying. My only Complaint was that the "built in USB/Power connectors" was really just a power cube that affixes to the bottom of the couch, I was hoping for one that was like actually part of the armrest or something. If you don't have the original packaging, the fee is 20% of the paid value. Cincinnati Bengals quarterback Joe Burrow is reacting to a video of a fan's hilarious rant that went viral. I was able to put it together immediately when I arrived at my apartment without having to unpack any tools, which was pretty awesome. Also holding up so far to the 2 cats, 2 dogs and 1 2 year old we have in the house. Burrow just completed his third NFL season with the Bengals. Great value for the price, great design, buy one and you will not be disappointed. It was no fuss getting the Burrow up to my 6th story apartment and assembly was a piece of cake. Had it ready to go in one night and is a vast improvement over the prior couch I had. I was a little concerned because my sofa arrived and we couldn't put it together and I had waited weeks for it. You can rest assured when purchasing from this company that they will stand behind their product, if a mistake is made they will make amends (and then some!). We were pleasantly surprised with how sturdy & comfortable the couch is. One of the few "podcast ad" products I've ever ordered that truly lived up to expectations. Very comfy and stylish. It is comfortable, functional, and built to last. Our first guest actually spilled coffee on our new couch, and initially I panicked, but the fabric was easy to clean with water and it left no permanent stain. Held up well so far to our energetic toddler and two grown adults :) Clean up is a breeze. Confession - I took a nap on my 4-seater right after setting it up instead of hanging the mirrors that my wife asked me to (thankfully had enough time to get them done before she got home). We get compliments on it all the time. It's the most comfortable, low maintenance furniture I've owned. I needed a new couch, something nicer than IKEA but still fitting a tight budget. The three seater allows my 6 foot frame to stretch all the way out. We love our Burrow couch. Only down side is that it took way long for me to receive it, 5+ weeks. We we're so excited to find a sofa we could have delivered without one of those 8 hour windows. Verified. My bad. Seems very sturdy. One thing that was difficult however is that the boxes were a lot bigger and heavier than I anticipated and if I didn't have help I don't know if I would have been able to drag them up 2 flights of stairs. - Leather: seems durable and is easy to clean. This team really stands behind their product! Salary: Burrow Customer Services & Support | Glassdoor I hope this review can help end your couch analysis paralysis. It was totally worth it. Would totally recommend and am thinking about purchasing another module to extend the couch into a four seater. What salary does a Customer Services & Support earn in your area? While customers love the free shipping and most have good things to say about the ease and speed of shipping, there have been one-off cases where shoppers reported delivery taking up to a month. The couch is great quality and so easy to assemble. Burrow Customer Service Associate Salaries | Glassdoor The warranty lasts for one year starting on the date of delivery.I contacted their customer service on January 1, 2023 to get a replacement for the couch. Contact Burrow. My husband and I set them up in just over an hour. And it looks great. The last popular pick for Burrow shoppers are their collection of rugs. It's a cute sofa and the perfect size that I needed. I sit on my sofa for many hours at a time and have had no aches or pains. It's a keeper and perfect for a minimalist. The Burrow is a must have for all New Yorkers! I live in a studio with 2 small lap/couch dogs & one fat cat. Assembling was fine, I imagine some of the locking mechanisms could've lined up a bit better as I had a very minor issue with getting them closed down; no huge issues, just required a bit of brute force to get it right. It may have been easier to assemble just one pice into the corners on either side, then assemble a straight side to the expanded corner. are OVER! Note: Products must have original packaging to be eligible for exchange. Keep your fingers crossed for me it holds up to the hype! Overall it was exactly what I was looking for and expected. With just under 100 different sofa models with a variety of upholstery fabrics, colors, arm styles, cushion options, finishes, add-ons, and a built in USB charger, it's no wonder that shoppers can't get enough of Burrow's sofas and sectionals. Spring 2023 Updates: In spite of recent reviewers mentioning caveats with delivery and product expectations in some cases, Burrow's excellent price value for their quality designs make them a serious option to consider. I will be ordering a two seater real soon. This couch looks great and is comfortable for a short time. After spending close to 2000 on this couch and being extremely disappointed in it, Id never give them another dollar. Plus, the modular sofa makes me feel confident the sofa will transition with our lives. Once completed, our Customer Experience team will contact you directly within 24-48 hours with next steps. Exceeded expectations. Style is nothing without substance, which is why how things work is every bit as important as what they look like. The couch looks great and is very comfortable - we're coming up on a year of ownership and it has proven to be a great investment, one which we regularly receive compliments on. I'll start by reviewing the product itself, the couch is exactly what I hoped it would be. Whether its a sustainability initiative, standing up for social justice, or something as simple as taking time off to vote, we keep our community commitment top of mind. Jennifer Burrow is a Customer Service Manager at Wayne Trademark based in Asheboro, North Carolina. I'd pretty much given up hope of having a grown up sized piece of furniture but burrow was awesome and completely saved the day. Reasonable price point. Jennifer Burrow - Customer Service Manager - LinkedIn I was not sure will it be good or not, But Borrow gave option of 30 day free return if we don't like. Received frequent updates from burrow on its status while it was on the way. Burrow Sofa (Real Reviews) : r/malelivingspace - Reddit This site may collect, use and disclose personal information. Since they didn't make my color anymore they offered an entire new couch or refund!!! Bought this couch for my first home and within 2 years of owning it, it creaks like a 50 year old couch. Very easy to assemble. They sent a new module, the missing knobs, and a new cushions that matched better with the others. Thank you all for never giving up on me and my couch! My dog loves it. It is taking a beating well from a 5 and 2 year old. Even though there were some delivery hiccups, the team was very quick to get back, accommodate, and correct. I assembled the entire thing myself; the directions were very easy to follow. I don't think it will be too difficult to do and it won't weaken the stability of the furniture with each take-apart. Burrow's corporate address is Burrow, 15 W 27th Street, 9th Floor , New York,, New York, 10001, United States. 100% would recommend! The quality is high, and I could tell it would have lasted a life time. I spilled a glass of wine on the first night and it was gone in 10 minutes. We are satisfied with our selection and service. For the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. Enough room for two of us to lay! Get ready to be impressed in this Thuma bed review - this popular piece holds 1,500 lbs with ease. Not only is it gorgeous, but knowing that I will never have to worry about moving it in and out of tight spaces is the best thing ever! I would definitely recommend having a second person to set the couch on its feet though. Customers will have the option to add Mulberry coverage on the Order Confirmation page. As far as comfort, I find it OK if sitting upright against a seat back. It looks like trash and feels like trash. Average salaries for Burrow Customer Service Representative: $38,727. burrow was the perfect option for us - it fits perfectly into our decor, is very comfortable, and allowed us to get a larger sofa than we would have been able to otherwise. Burrow customers appreciate the versatility of their couch designs with features such as moveable chaise and reversible 'flip back' cushions so you can easily change up the look of your sofa. The couch is wonderful as a couch - seating depth, cushions, they're all exactly what I was hoping for when I purchased it. This is the way to go. Can't fit a couch through narrow the narrow doors of your pre-war walk-up? The Burrow sofa fits in our compact room, but is also surprisingly spacious. One thing of note that seemed weird was the fact that if you ordered the chaise you basically have an extra cushion. the fabric weave is very nice. Depending on your financial institution it may take up to 2 weeks to receive your refund. Great sofa guys! (Well 7, if you count the ottoman). I am excited to know that when I move again I could literally load this couch into my car by myself if I wanted too. Absolutely loving our navy blue Burrow Arm Chairs! The following conditions also apply to returns of accessories: IMPORTANT: Please note that if your returned item does not meet the conditions described above, Burrow cannot accept your item and it will not be eligible for a refund. We have 2 of the 3 seaters and they arrived in 8 boxes. This site's sole purpose is to help you make the decision faster and with more peace of mind. May 30, 2023. Keep it going! We are very happy with our couch and so is our cat! It is comfy to lay on :) And doesn't take up a a large amount of space. Business Profile for Vevor - Better Business Bureau It's modern and also has an added bonusyou can upgrade and add to the sofa OR the chair for more seating choices. BBB File Opened: 4/22/2020. I've had it for about a week and the odor has improved. I moved cross-country and the moving company I chose (Colonial Van Lines) broke my couch in transit. Time will tell. The order arrived pretty quickly and assembly was easy. The full sectional + chaise is a nice product. My only complaint is that I wish there was a way to temporarily connect the base of the movable chaise to the rest of the couch. I have 4 little ones under the age of 6 and we needed seating for our living room that fit our style yet very functional and forgiving. Please refer to our Privacy Policy for more information. Looks great in our studio. You already know it checks the boxes for style, size, shipping speed, and ease of transport and setup (all awesome, no tools required, easy instructions, assembled in 20 mins and it feels very solid).