Privacy Policy | Riverstone Law The customer service from Firefly is non-existent and Forrest Rivers' answer is the same. This never happened and from here it got stupid.After contacting AHS and filing a complaint of non-delivery, ***** stated that the delivery truck was outside of our home and "took a picture" without knocking of phoning. Riverstone Do not buy from Couches rv. Below are a few things to seriously consider when making your purchase and choosing a Dealer: 2023 When expanded it provides a list of search options that will switch the search inputs to match the current selection. My mother being upset and voicing her discontent to the driver was then told "I don't have to take this" and he hung up on her. Lied and left with our dishwasher bumping on a truck for the SECOND time without notice.Patience expired and escalated with AHS again to the highest level in which AHS again apologized and worked to make things right.The only saving ***** for this dis***** of a company was *****, who identified himself as a manager and came out on 8 FEB. I contacted Forest River directly. FT. oven with 4-burner range, Upgraded Calcutta Solid Surface Countertop in Kitchen, Large Stainless Steel Kitchen Sinks with Residential Faucet, 18 CU. I was promised an appliance delivery on a Sunday between 4-8pm. We have had problems with our Riverstone since it was only a couple months old and the problems have gotten worse and more numerous. RIVERSTONE Fifth Wheels - Forest River RV Residential Insulation: R-16 Insulation Value in Side Walls. Refrigerator not put in level. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. Forest River, Inc | Forest River products seem to be hit and miss when it comes to after sale customer support. Your privacy is important to us. R-38 Insulation Value in Roof and Flooring, 17.5 H-Rated Cooper Tires with Aluminum Rims, Hydraulic Slide-outs on Main Level and Bed Slides, 3 Hung Glass Exterior Walls with High Gloss Gel Coat Exterior, Tandem 7,000 lb. I know this for a fact, because my phone number was on file, I could call from a different number and get right thru to get my question answered. By using this website, you acknowledge the real-time collection, storage, use, and disclosure of information on your device or provided by you (such as mouse movements and clicks). Riverstone Logistics | About Us - RLX Get support with your Riverstone product, no matter what your situation may be. He easily removed the old dishwasher and installed the new one in short time.It took clear from 27 JAN clear to 8 FEB to get this dishwasher replaced, mostly due to Riverstone Logistics lies and inefficiency. Austin at FR was great, even giving me a few "good will" repairs and upgrades. Riverstone Reserve Series has floorplans and standard features designed for the area where they are sold. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. From our award-winning safety program to our team of planning engineers that work to ensure our locations are developed in a manner conducive to the eventual reclamation of the site, we understand the importance of a company culture that emphasizes sustainability. Riverstone Diversity & Inclusion Policy. Visit our Privacy Policy for more information on such sharing. Or, if you only want updates on a particular floorplan, you can select to be updated on each one individually. Our service has a large number of specialists who check hundreds of companies every day for customer service information. In True RiverStone form, we believe in self-sufficiency from top to bottom. Ordered a freezer on line and this place was to deliver it. All prices reflect builders incentive. About Riverstone | Riverstone Living BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dexter EZ Lube Axles (8,000 lb. > This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Awning Size 18' & 12' (opt.) The 3850RK boasts a tremendous rear kitchen open to the living area, which makes it great for socializing. Never happened. Its certainly not this particular crews fault for this poor review. How Did You Hear About Wathen Castanos? The correct address is on West ****** st. Please support our sponsors and let them know you heard about their products on iRV2. - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. Due to this whole experience, I wont be buying an appliance from Lowes again. on the 3950FWK), Two 15,000 BTU High Performance Quiet Cool ACs, Two Dual 6V or 12V Slide-Out Battery Trays, Automatic 6-Point Hydraulic Level-Up System, King WiFi Max Router and Omni Directional WiFi Antenna/Extender, Stained Hardwood Cabinetry and Stiles Throughout, Large Infiniti Light over Kitchen Island (N/A on 3950FWK or 3850RK), Sonar Tank Sensors Display (Grey, Black and Fresh) integrated with Firefly Readout, 65 Samsung LED Smart TV in Living Room (55 TV in 3410PMK and 3670RL), Pre-Wire Prep for Two Additional Solar Panels, Cadet Wall Mounted Electric Heater in Bedroom, Additional Camp Side Awning with Weather Shield, Four Camera System with 7 Monitor Screen---Rear, Side and Entry Door Views, Slide Room Awning Toppers with Metal Weather Shields, King Tailgater One-Pro Roof Mounted Satellite, 30 Stainless Steel Convection Microwave Oven, Truma Aqua Go Comfort On Demand Hot Water Heater. Riverstone Industries At Forest River your ownership experience is of paramount importance to us. Good luck. Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity. Through our strategically placed locations and large portfolio of products, we are positioned to competitively meet all your aggregate needs. Includes Slide Rooms. Forest River has also been good as well. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. RiverStone Group provides the highest quality aggregates and superior customer service to help you build successful projects from the ground up. **Estimated Average based on standard build optional equipment. Forest River, Inc | International Association of Better Business Bureaus. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I had a clearance light cap fall off and they sent several replacement lights to my home. My dealer is a great customer advocate and tries to help in anyway possible. No one showed up, and when I called they told me it had been rescheduled for 5/5/2023 with no reason why. After all, if you're ready for a RIVERSTONE Luxury Fifth Wheel then your ready for ultimate convenience. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. as well as certain 2021-2023 Coachmen motorized recreational vehicles in question. They paid for replacement doors on my unit that was over a year out of warranty. Visit our Privacy Policy for more information on such sharing. CCC (Cargo Carrying Capacity)** - is the amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. Place a part order request if your Riverstone product has any damaged or missing parts. The contributions of each member of the RLX team allow us to improve our industry, one customer interaction at a time. Currently, about 90% of our product mix is manufactured in the USA with the balance . All parties state that the other party's product . 2023 Bought a fridge from Lowes and scheduled the delivery for Wednesday (5/3/2023) between the hours of 8am to noon. Riverstone Reserve Series Fifth Wheels - Forest River RV Received a call from ***** (a serial liar) from RL on 25 JAN 23 to let us know we will have delivery on 27 JAN ****pm. Categories. Blain's Farm & Fleet (Blain Supply, Inc.). Our mission is to love our neighbors through investment and encouragement, serve our communities with compassion and integrity, and improve our industry through innovation, agility, and transparency. Forest River states on their website that customer satisfaction is their #1 priority yet we have been virtually ignored, numerous phone calls and emails not returned. We may disclose such information about your use of our website with our social media, advertising and analytics partners. Call: 888-781-WELL (9355) Email: [email protected] Representatives are available Monday through Friday, 8:00 am to 5:00 pm CST. Our mission is to solve problems through innovation and function, always keeping value and customer service in the forefront of our thinking. Problems with RiverStone. Visit our Privacy Policy for more information on such sharing. However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. When we look at the 2 objectively the Riverstone seems to be better built but. Listened to a guy rant today about his 3 month old cardinal and how the warranty service was non-existent. CCC is equal to GVWR minus UVW. Customer Service; Advertise; Jobs; GAWR (Gross Axle Weight Rating) is the maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Contact Us Your health is important to us If you are a current patient, interested in becoming a WellMed patient or have a question you would like answered, please contact our Patient Advocate Team. If you need services that can save you money and stress, youve found the right partner. Our Mission Materials RiverStone Group operates several locations throughout the Midwest, providing a variety of products to meet the needs of our customers. Riverstone Our teams work seamlessly with our ever-growing network of contract carriers who are built to handle client deliveries professionally and efficiently. If youre a motor carrier that employs CDL drivers, get in touch with us. We provide crushed stone, sand, gravel, and asphalt that meet Quality Control Standards for the Iowa and Illinois Departments of Transportation, the Federal Aviation Administration, Army Corp of Engineers, and more. ** did not reschedule like I was told that they would and I had to call them, and the earliest they could deliver on 5/7/2023 between the hours of 11am - 3pm. From our office professionals, to our highly skilled operations personnel, we look to cultivate the best and brightest for our organization. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. Thanks Ricki. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Riverstone, YOU SUCK! Service Print Ads Medical. They cannot efficiently figure out logistics so deliveries to customers are made on time or at the very least communicate a change in status/delivery. Customer Satisfaction is our #1 Priority At Forest River your ownership experience is of paramount importance to us. Then, the data is checked with a test call to the Vantage Riverstone customer service, and only then, if the information is reliable and the support service really works, the company and information about it are added to the database. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories. We stay on the lookout for talented, passionate, honest people to join our team. Ariette Register your product with Riverstone, or contact us if you need further support, have feedback or suggestions . Customer service - Forest River Forums Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. Referrals increase your chances of interviewing at RiverStone Group, Inc. by 2x. When 5/5/2023 they did actually show up, and show up on time. 2020 Riverstone 39RKFB Suburban furnace model? - Forest River Don't like email? Your privacy is important to us. Riverstone Industries Corporation was started with the idea to bring environmentally friendly products to the mass markets. We are always interested in hearing from potential and existing customers. I have to go its basically the dealership thats to blame when you get poor service, particularly the ownership. I tried to contact ****** first and of course I get a foreigner out of the country so nothing will be done there. I admittedly got flustered but never hateful, so I handed the phone over to my level headed wife. My dealer, White Horse RV, in Galloway, NJ. We contract with motor carriers to support our clientsdelivery needs. Therefore, please consult with your Forest River, Inc. dealer and confirm the existence of any material, design or specifications that are material to your purchase decision. RiverStone Group, Inc. hiring Customer Service Specialist in Moline Product Support Get support for a specific Riverstone product Get help with specific Riverstone products with access to detailed product manuals, informational and demonstrative videos, and direct customer service. Each Forest River RV is weighed at the manufacturing facility prior to shipping. Delivery time was conveyed incorrectly, via voicemail with proof, and they did absolutely nothing to make it right. RiverStone is seeking candidates for a full-time Scale/Customer Service to perform various office duties at our Vermillion quarry in Oglesby, IL. *Please note that all values provided by this calculator are estimates only. Customer Service Specialist Job in Moline, IL at The RiverStone Group Potentially Dangerous Mistakes You Can Make As A N EBL Portable Power Station 500: Your Power Solutio How Do You Deal With Bad RV Park Management? And did a great job. Ready to Discuss Your Final-Mile Needs? Each Forest River RV is weighed at the manufacturing facility prior to shipping. Riverstone Reserve Series, Home Your privacy is important to us. Includes Slide Rooms. Senior Management. This mindset has created an internal network of experts in variety of disciplines. UVW (Unloaded Vehicle Weight)*- is the typical weight of the unit as manufactured at the factory. Equal Housing Opportunity. The Number One RV Soft Starter Is Now 40% Smaller. We may disclose such information about your use of our website with our social media, advertising and analytics partners. 2023 RiverStone Group, Inc. All Rights Reserved. Newspaper Riverstone Logistics - Contact Us - RLX Then when my unit went to the factory the dealership has gone dark and really will not reply to any of my concerns. 712 Fifth Avenue 36th Floor New York . See agent for details. - To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. Please check the box to acknowledge we will share your contact information with your local dealer(s). PDF IMPORTANT SAFETY RECALL - National Highway Traffic Safety Administration However, during the model year, it may be necessary to make revisions and Forest River, Inc. reserves the right to make changes without notice, including prices, colors, materials, equipment and specifications as well as the addition of new models and the discontinuance of models shown on this website. of Real Estate No. Riverstone Communities, LLC Company Profile - Dun & Bradstreet Contact a representative today. Well customize our last-mile logistics solutions to fit your companys specific requirements. He has a passion for delivering exceptional customer service in businesses where caring for customers is key, and in recognition of this he helped establish a culture of 'commercial with a heart'. Can You Camp Overnight In A Hospital Parking Lot? Senior Member. Visit our Privacy Policy for more information on such sharing. So they didn't deliver Saturday. Customer Care To submit a request, check the status of an existing request, or to contact our Customer Care Team , click the login button below to access our online Help Center . > adjustments are much more easily addressed, establish longstanding personal relationships with your dealer, more readily available to assist their loyal customers, committed to helping customers with service when they are in transit, Pre-Delivery Inspections and the customers product orientation educating them on their new purchase are often, Your first uses may result in some needed adjustments and tweaks. Riverstone Industries Does anyone have any feed back on factory support for the Riverstone line of trailers? > Riverstone You must be logged in, or create an account to use the Forest River wish list. This is one of the worst companies to contract for and also I have one question why is the government letting these companies like riverstone do what they are doing to these contractors/LLCs and Lowes should be ashamed of themselves for continuing to let this type of dishonesty and corruption stealing money breaking many laws to continue (Some one needs to do something about these companies like Riverstone). Must be run by a bunch of clowns. Black Water 40 gal. Never buy a new RV without a tour of the service department. Privacy Policy | CCC (Cargo Carrying Capacity)** - is the amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. Customer Service Specialist Responsibilities Provide customers with courteous, friendly, fast, and efficient service in person and by telephone Recommend various products based on the needs of the . Warranty Information Recreational Vehicles Limited Towable Warranty - Retail Purchased On or Before June 30, 2021 Limited Towable Warranty - Retail Purchased On or After July 1, 2021 Limited Motorized Warranty (Excluding Dynamax) - Retail Purchased On or Before June 30, 2021 Television Lafayette We have a 39FK and like lcv800, Austin at FR has helped out greatly. 1035148 | Cal Dept. RiverStone Group, Inc. has an immediate opening for a full-time Customer Service Specialist at the Building Materials location in Moline, IL. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). I am sure they are out there. Join to apply for the Customer Service Specialist role at RiverStone Group, Inc. Sign in to save Customer Service Specialist at RiverStone Group, Inc.. Fixed all problems and also did a FR recommended re-calk of wheel wells. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. 2023 Riverstone "Logistics" (RL) is an oxymoronic joke. Privacy Policy | For all River Stone owners I would suggest if possible for you to do so, try to make a trip out to Indiana, there are a couple of really good service shops near the factory plus a lot of touristy things to see and do. Prominence Access official product manuals, helpful videos, common assembly instructions, or view frequently asked questions. Nothing we do would be possible without our people. Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity. Ordered replacement dishwasher through AHS home warranty on 20 JAN 23. RIVERSTONE Luxury Fifth Wheels are offering what luxury is and that is convenience. I also had an issue where my entry doors would bind after being in the sun and getting hot. Martin brings to Riverstone a wealth of relevant experience and a proven track record in delivering transformational change. Riverstone Logistics is a final-mile freight-forwarder specializing in heavy goods. Looking at the possibility of upgrading to the Riverstone RBFL floorplan. 14,151 lb. 3950FWK 360 2023 Riverstone Reserve Series Features & Options STANDARD INTERIOR PACKAGE STANDARD EXTERIOR PACKAGE RIVERSTONE LUXURY PACKAGE (MANDATORY) ULTIMATE ELECTRONICS PACKAGE (MANDATORY) ADDITIONAL OPTIONS Riverstone Reserve Series Update Alerts Enter customer and product data into scale system (including speaking with customers on . This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. You can count on us to get your products into your customers hands in a timely manner. Not a good transportation company at all. 02055906 Corporate: 2505 Alluvial Avenue, Clovis, CA 93611 | 559.432.8181 *Pricing, standard features and other building specifications may be altered without prior notice. Feel free to contact me with any more questions. *Estimated Average based on standard build optional equipment. Home Forest River has also been good as well. The dealer is what will make or break it. Address: 6400 Telegraph Rd Ste 2000 Bloomfield Hills, MI, 48301-1722 United States Phone: Absolute worst. RIVERSTONE has floorplans and standard features designed for the area where they are sold. Contact Us. 0/10 do not recommend. We have had a Cedar Creek and now have a River Stone Legacy and have ALWAYS received great support from both factories, now you should have your dealer act as the go between but in some cases they drop the ball or it is not possible so that's when factory customer service is required. When you get something delivered ask what company will be delivering the merchandise. Email the "picture". Accessibility. # 2. billybigrigger. At RiverStone this takes many forms. Posts: 4. Timely and efficient service, as well as maintenance of your product is a key factor to a positive ownership experience, while enhancing your lifestyle. Or, if you only want updates on a particular floorplan, you can select to be updated on each one individually. This model also includes an awesome full size desk which can be replaced with a second sofa bed for family camping, and a luxurious bath with two sinks. Please select your region from the map below. The absolute worst. FT. Oven with Four-Burner Range, Upgraded Calcutta Solid Surface Countertop in kitchen, Large Stainless Steel Kitchen Sinks with Residential Faucet, 18 CU. For our Limited Partners: [email protected] Telephone +1 (212) 993 0076 Fax +1 (212) 993 0077 New York. *Estimated Average based on standard build optional equipment. Accessibility. All information contained on this website is believed to be accurate at the time of publication. Its our job to help companies get their products from the warehouse to the customer safely and reliably. Contact Us - LW Flooring > Riverstone My dealer is a great customer advocate and tries to help in anyway possible. Customer Reviews for Riverstone Logistics, LLC - Better Business Bureau Come Monday they called and said they would be there in 5 minutes so they went to the same wrong house and called my mother. Whether were communicating with business owners or the end customer, we believe every human interaction is vitally important. We filed a formal complaint and told RL that we no longer felt comfortable with that person coming to our house for the rescheduled delivery.5/8/2023 the fridge finally showed up. The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit. My dealer tried to fix it by adjusting the doorframe but the problem showed up again the following season. Only pdf, doc, docx, jpg or csv files will be accepted.