We have dedicated an entire section to information concerning deliveries. Here are 8 tips for writing great reviews. Appalling customer service. Always works perfectly. For this reason, we have unfortunately seen delays, for which we apologize.Please keep in mind, as clearly stated on our website as well as in our confirmation emails, that the production time indicated is an estimate. However, we know how important gifts are. We apologize for taking longer than usual to respond.We have since updated our procedure. Register & receive 5% off your first order! You also have the option to opt-out of these cookies. Duty and taxes are also included for orders under AU$ 1000. The agent helping me with my return, (item was too small), went above and beyond to help me with the precess. You will be refunded the full price of the products minus any shipping costs. Send us an email. The selection of raw material is without a doubt one of the most important stages in the creation of an exclusive item. Manage all your favorite fandoms in one place! Patricia Clarke order No IT29061-23,.Update! This process also determines how a garment will age: cashmere that is fulled to be ultra-soft right away will pill excessively, while cashmere that starts out firmer will become softer with each wash and wear and will ultimately have a longer lifetime.For us, cashmere is a lifelong investment. Some of our favorite styles: Our Women's Cashmere Cardigans, which complete any look and are great for every occasion. Let others know what you think! It is really beautiful and the size fits very well. 3 reviews IE May 11, 2023 Maison cashmere sweater unwearable! All rights reserved. Terms and Policies Thanks for understanding! the Terms and Policies, and to receive email from Rotten Tomatoes. I recently purchased a cashmere hoodie and was nervous because of reviews. The agent helping me with my return, (item was too small), went above and beyond to help me with the precess. MaisonCashmere | The Pure Cashmere Destination MaisonCashmere - Home - Facebook Just click here to be redirected to the "Payments" page. We are sorry to hear you are not happy with your experience.We have reviewed your order history and can confirm that your return was indeed refunded in full.Please do consider that, as an Italian company, our sizing is Italian, as stated on our website.To help find the perfect size, we always suggest measuring a garment you own and love, and comparing them to the measurements we provide on each product page. Once your items have been shipped, you will receive an email including all the details as well as a tracking number and link. While we strive to maintain our production estimates, we do sometimes fall behind schedule. Phone number: +1 646-968-0630, Please note that our customer service team is located in Italy will not be available on the following Italian holidays: 1 January, However, we never received a reply nor your return, thus the exchange was ultimately not processed.We hope this will clear up any misunderstanding there may have been.Kind regards,MaisonCashmere. Each parcel is associated with a tracking number. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. It has been almost 2 weeks since my order, and I've received no updates and it has not been shipped. Send us an email. Maison de Mode. Want to know more about our quality, sizes and colors? I would use them again, but leave a much bigger time margin. Hello Laurie,Thank you for your review.We are sorry to read you are not pleased with your experience.Please note that we do make all of our items to order and, while we strive to maintain our production estimates, we do sometimes fall behind schedule. 25 April, Maison Cashmere produces a wide variety of knitwear for ladies, men and baby, a selection of accessories for you and for your home, as well as cute sweaters for your dog, all in 100% pure cashmere. Find out how we combat fake reviews. Eliminating these costs we are able to offer you the all-Italian quality you seek at convenient prices. Save with the best Maisoncashmere Discount Code now to take advantage of these incredible savings on the products you need and want. We are sorry to hear you are not happy with your experience.We have reviewed your order history and can confirm that your return was indeed refunded in full.Please do consider that, as an Italian company, our sizing is Italian, as stated on our website.To help find the perfect size, we always suggest measuring a garment you own and love, and comparing them to the measurements we provide on each product page. Moreover, we remind you that it is always possible to cancel an order before it has been shipped.Upon checking your order history, we see that your order has since been shipped and delivered, and we do hope the recipient was pleased with the item.Our customer service team will remain available should you require any further assistance.Best regards,MaisonCashmere. Hello Joanne,Thank you for your review. Four ambitious women who have been friends since business school use their close-knit relationship as a support line as they try to crack the male-dominated glass ceiling of the . Suggested companies are based on peoples browsing tendencies. Can't find your country. We also were not able to find any emails from you.We are happy to see that you have since received your order and hope you are pleased with the item.Best regards,MaisonCashmere. Always works perfectly. I requested you return my money if you cannot complete my order, no response ! As such, we do not modify orders without prior consent.We do hope this will help clear up any misunderstanding there may have been.Best regards,MaisonCashmere. Tap "Sign me up" below to receive our weekly newsletter I cant believe it was shipped from Italy on Thursday and I received it here in Virginia the following Tuesday!! Once your order is shipped, we will send you its tracking number via email, along with a link you can use to monitor its progress. Contact Us . However, we never received a reply nor your return, thus the exchange was ultimately not processed.We hope this will clear up any misunderstanding there may have been.Kind regards,MaisonCashmere. While this does have a less personal touch, our business has grown considerably, and we feel that our new procedure offers a more immediate approach.That being said, we do see that an agent reached out and provided you with all the necessary documentation to return your order. I am a European size XL and this sweater in 2XL was much too small for me. It would be more honest for Maison Cashmere to say that they deliver the items after a much longer period of time than 6-8 days. We still do today, for our brand, for major chain retails and for important designer labels. Places In the Levant. Check out our Women's and Men's knitwear collections: fine and elegant pure cashmere sweaters. They never responded. Its no problem, you can return your items within 14 days of receiving you order. Anyone can write a Trustpilot review. Actually Maison Cashmere does not warrant even 1 star. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It does not store any personal data. For further information, please consult our Terms and Conditions or contact our customer service. Have mine 5 yrs now and still wearing it. The cookie is used to store the user consent for the cookies in the category "Other. Dear Sarah,Thank you for your review. Excellent consumer service. The agent also opened your exchange order and put your new item into production. I ordered my sweater two days ago and gave my color and size. Check out our Women's and Men's knitwear collections: fine and elegant pure cashmere sweaters. If your items are in production or in our distribution center, you will receive a full refund. I tried immediately to stop the order and notified the bank. Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). Returned immediately and now they will not refund my money. No-Signature Delivery / Shipment to a PO Box. We are at your complete disposal to assist.Best regards,MaisonCashmere. That is why we choose a fulling process that results in the ideal blend of soft and firm. By continuing, you agree to the Privacy Policy and Maison Cashmere Sweaters for Women - Up to 57% off | Lyst Ordered on 9th March and expected to wait about 6 weeks for my jumper to arrive (as per reviews) however my order arrived today (17th) which was as per their timeline.The jumper is worth every penny, it's stunningly soft, light and incredibly warm. So disappointing! Patricia Clarke order No IT29061-23,.Update! Hello Brenda,Thank you for your review.We are sorry to hear you are not happy with your experience.As our customer service team has explained, what you are experiencing is related to a washing issue.Cashmere and cashmere-blend knitwear are delicate, and as such require delicate care during washing and drying.As indicated on our label, the item must be washed at no more than 30 C.The label also states that the cycle must be gentile or delicate, and that the item must be dried laying flat.In fact, cashmere garments are not only affected by wash temperature, but also by spin cycle intensity and the manner in which they are dried.We stand by the instructions indicated on our label, as well as by the garment we have produced for you.This item is one of our bestsellers, and we can assure you that we have never received this kind of feedback for it.We are sorry that this has occurred in your case, but based on the photos we have received, we exclude a production flaw.As we appreciate your situation, our customer service team did offer compensation.We are sorry you are not pleased with the offer, however we do feel we have done our best to assist in this case.Best regards,MaisonCashmere. I wash all my cashmere in a very cool, very low spin wash using a gentle washing product and dry outdoors. These cookies ensure basic functionalities and security features of the website, anonymously. It would be more honest for Maison Cashmere to say that they deliver the items after a much longer period of time than 6-8 days. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The cookie is used to store the user consent for the cookies in the category "Other. All opinions shared on MaisonCashmere are written solely by verified buyers. $845. Hello Ann-Marie,Thank you for your review.We are happy to hear you are pleased with your experience!Best regards,MaisonCashmere. Products Available for Immediate Shipment. Should the link be missing from the shipment confirmation email, use the buttons Where can I find my registration or order confirmation email? Extra-Fine Women's Silk Cashmere Turtleneck, Womens Oversized Cashmere Boatneck Sweater, Womens Oversized Cashmere Cowl Neck Sweater, Womens Ultra-Light Cashmere V-Neck Sweater. Buy easily online directly from the producer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, we know how important gifts are. Wanted to exchange for different size. 6 comments. Maison Cashmere Unisex Gray Pure Cashmere Ribbed Scarf NWT $40 $87 Size: OS Maison Cashmere tluc74. Hello Brenda,Thank you for your review.We are sorry to hear you are not happy with your experience.As our customer service team has explained, what you are experiencing is related to a washing issue.Cashmere and cashmere-blend knitwear are delicate, and as such require delicate care during washing and drying.As indicated on our label, the item must be washed at no more than 30 C.The label also states that the cycle must be gentile or delicate, and that the item must be dried laying flat.In fact, cashmere garments are not only affected by wash temperature, but also by spin cycle intensity and the manner in which they are dried.We stand by the instructions indicated on our label, as well as by the garment we have produced for you.This item is one of our bestsellers, and we can assure you that we have never received this kind of feedback for it.We are sorry that this has occurred in your case, but based on the photos we have received, we exclude a production flaw.As we appreciate your situation, our customer service team did offer compensation.We are sorry you are not pleased with the offer, however we do feel we have done our best to assist in this case.Best regards,MaisonCashmere. This cookie is set by GDPR Cookie Consent plugin. Hello Ann-Marie,Thank you for your review.We are happy to hear you are pleased with your experience!Best regards,MaisonCashmere. Visit our Help Center . Cashmere Mafia | ABC Wiki | Fandom First off the European sizing is more accurate, but smaller than the vanity sizing we see in the USA. Each parcel is associated with a tracking number. Our coupon hunters have been watching all the fantastic offers happening at MaisonCashmere Cashmere and we have added a lot of MaisonCashmere Cashmere coupons that can save you up to 85% or more on your order. Please keep in mind that it may take a few hours for your tracking number use to monitor its progress. Beautiful colour and quality. I recently purchased a cashmere hoodie and was nervous because of reviews. Like it so much and wear it so much that I am buying another in a different colour. You will now be able to choose whether to complete your purchase by clicking Shopping Bag or continue shopping. For any further info, please consult our Terms & Conditions or contact our customer service. 70 items. 5,550 Followers, 1 Following, 302 Posts - See Instagram photos and videos from MaisonCashmere (@maisoncashmere) E-mail: [email protected] Returns will always be at your charge for orders under $150. Visit our Help Center . Love that it is warm and light. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Their Customer Service is non existent. Baccarat Rouge 540 Eau de Parfum. Analytical cookies are used to understand how visitors interact with the website. It would be more honest for Maison Cashmere to say that they deliver the items after a much longer period of time than 6-8 days. For further information visit the Business Clients page or write to [email protected], Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). We care about getting your purchase to you quickly and securely. I ordered my sweater two days ago and gave my color and size. We also use third-party cookies that help us analyze and understand how you use this website. We do not know what may have gone wrong in your case, but as we do make all of our items to order, it is important to us that we produce exactly what our clients wish to receive. I ordered a cashmere sweater for my husband for Christmas . Contact Us . The quality was very basic. I will never buy from them again. You can reach us Monday to Friday, 9am-1pm & 2pm-6pm (ITALY TIME ZONE), excluding holidays. Ive added another Star, will update when I receive my order!Received my order , beautiful items as were other items I have had previously. We offer what we ourselves would love: all your favorite cashmere sweaters, at a fraction of the cost! While we generally are able to maintain our production estimates, this is an artisanal process which does occasionally take longer than expected. While we strive to maintain our production estimates, we do sometimes fall behind schedule. No apology. Highest quality and beautifully soft cashmere.